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News, Insights, Events
The Disappearing Case Manager: Why the Role Won’t Die—It Will Become an Air Traffic Controller
AI doesn’t eliminate operations roles; it changes the altitude of work. Case managers stop chasing and start controlling systems—only if you design the platform right.
The Knowledge Crisis No One Is Naming: Insurance Is About to Lose Its Operating System
The biggest risk in life/annuity operations isn’t AI disruption—it’s experiential knowledge evaporation. AI won’t save you unless you build a knowledge capture engine into the workflow.
The New Moat: Knowledge Compounding, Not Data Hoarding
Data is not a moat. Compounding knowledge is. The winners will build systems where every case improves the next case—like a self-improving operation.
From Underwriting Guidelines to Real-Time Decisioning: The End of Static Rules
Guidelines are not intelligence. Guidelines + outcomes are. Build a system that learns how guidelines behave in the real world—then turns them into real-time decisioning.
2026 TMA Annual Meeting March 15–18, 2026 Orlando, FL
Join us March 15–18 at the Hyatt Regency Grand Cypress in Orlando, FL, for the TMA Annual Meeting, where the best minds in insurance distribution come together for growth, learning, and connection.
PulseConnect’s Built-In Commissions is Live
Spreadsheets shouldn’t decide who gets paid. PulseConnect’s Built-In Commissions is now live, with a complete commission infrastructure inside the platform.
Hexure Horizons 2025 Conference Recap and Keynote Address
The energy, collaboration, and forward-thinking conversations left us inspired and energized for what’s ahead. Thank you, Hexure!
Cut the Duck Tape: Interview with Pulse CEO, Anne Davis
We didn’t just build a better platform. We built the solution this market has been asking for from the perspective of those in the industry
